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Real-Time CDP · Predictive Decisioning · 6 Native Channels
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Real-Time CDP · Predictive Decisioning · 6 Native Channels
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Stop stitching together separate CDPs, email tools, and WhatsApp aggregators. CapEngage unifies real-time customer profiles, predicts the next best action, and orchestrates personalized customer journeys across WhatsApp, Email, SMS, RCS, Push, and In-App.
Trusted by 500+ enterprise brands and high-growth lifecycle teams
Evaluates next-best-action, predicts optimal send time, and personalizes copy.
Trusted by 500+ global enterprises and consumer brands
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Legacy platforms like Braze, CleverTap, and MoEngage were built for an era of manual batch-and-blast marketing. Today's growth teams are held back by fragmented tools, rigid rule trees, and slow reaction times.
Growth teams juggle 4-6 point solutions (separate CDP, ESP, SMS gateway, WhatsApp provider, AI copywriter), creating data silos and broken user journeys.
Operational Cost
Massive subscription redundancy, costly engineering maintenance, and inconsistent customer context across channels.
One unified platform combining real-time 360° CDP, journey orchestration, autonomous agents, and native 6-channel delivery.
Marketers spend days building complex if/else decision trees and drafting dozens of static copy variants that go stale almost immediately.
Operational Cost
Campaigns take days to launch, segments become outdated instantly, and high-intent customer drop-offs are missed.
Goal-driven AI Decisioning continuously predicts customer intent, purchase propensity, and next-best actions in real time.
Blasting generic promotional discounts to entire lists fatigues users, increases opt-out rates, and burns sender reputation on WhatsApp and Email.
Operational Cost
Declining open rates, rising unsubscribe costs, and critical revenue lost to low engagement.
1:1 dynamic personalization adjusting content, offers, channel affinity, and send-time to each individual user.
Batch sync queues take hours to detect cart abandonment, browse drop-offs, or new high-intent inbound inquiries.
Operational Cost
By the time a delayed email or notification arrives, the shopper has bought from a competitor or forgotten their intent.
Sub-second event ingestion (<2s) triggers instant, conversational recovery on WhatsApp and Push within the golden 15-minute window.
One integrated operating layer from customer signal to measurable revenue—replacing fragmented legacy campaign stacks.
Unify web sessions, mobile app telemetry, e-commerce purchases, WhatsApp conversations, and CRM data into a single living profile with sub-second sync and zero data lag.
Proprietary machine learning models continuously score buyer intent, predict churn propensity, and deploy autonomous AI agents that converse, qualify, and convert 24/7.
Direct Meta WhatsApp Business Solution Provider (BSP) with interactive catalog checkout, rich RCS messaging, Email with Deliverability Shield, SMS, Web Push, and In-App.
Move beyond vanity open rates. Directly attribute repeat purchases, recovered cart revenue, customer LTV uplift, and pipeline velocity to specific touchpoints.
See why high-growth brands and enterprise lifecycle teams are switching from complex legacy stacks (Braze, CleverTap, MoEngage) to CapEngage's unified AI architecture.
Decisioning & Journey Automation
AI IntelligenceConversational Channels & WhatsApp
Speed & ConversionReal-Time Customer Data & CDP
Integration & OpsEvent-to-Action Response Speed
Speed & ConversionSales & RevOps Automation
Integration & OpsCommercial Pricing & TCO
Cost & TCOManual rule-based if/else workflow trees (Braze Canvas / CleverTap Journeys) requiring constant manual maintenance
Relies on 3rd-party messaging aggregators with slow 1-way notification blasts and no native catalog commerce
Requires purchasing an external CDP (Segment, mParticle) or complex reverse-ETL sync pipelines with multi-hour data lag
Batch sync queues and delayed webhook pipelines that fire hours after the customer has already left or bought elsewhere
Siloed marketing-only push notification tools with zero sales workflow automation or real-time rep calendar routing
Prohibitive custom contracts with steep monthly active user (MAU) overage penalties and separate add-on channel fees
Disclaimer: All third-party product names, logos, and brands are property of their respective owners. Platform comparisons are based on publicly available documentation as of August 2026. Specific capabilities, integrations, and pricing vary by plan and configuration.
Verified benchmark outcomes achieved by digital-first brands and enterprise growth teams using CapEngage.
34%
Across automated cart recovery, browse retargeting, and lifecycle drip journeys
12x
Directly measured return on ad spend and notification messaging via interactive catalog checkout
15s
24/7 autonomous qualification and sales meeting booking on WhatsApp & Web Chat
60%
Replaces separate CDP, ESP, WhatsApp gateway, and AI chatbot subscriptions with one engine
Launch high-converting engagement workflows in minutes with pre-configured triggers, cross-channel cascades, and AI decisioning.
Recover high-intent drop-offs with AI-powered WhatsApp interactive carousels with dynamic item sizing, autonomous product Q&A, and 1-click checkout.
Workflow Blueprint:
Engage website and WhatsApp inbound leads within 15 seconds. Autonomous AI agents qualify budget, use case, and timeline, update CRM pipeline stages, and book meetings on sales reps' calendars.
Workflow Blueprint:
Detect declining user login frequency or feature usage before customers cancel. Automatically trigger targeted in-app tips, founder check-in emails, or tailored discount incentives.
Workflow Blueprint:
Event-triggered WhatsApp and SMS renewal alerts with pre-filled payment links and AI quote assistants replace slow, costly outbound calling operations.
Workflow Blueprint:
Capture category dwell times exceeding 45 seconds to trigger relevant WhatsApp catalog recommendations, price-drop alerts, and restock notifications.
Workflow Blueprint:
Adaptive, behavior-triggered nudges across Push, In-App, and WhatsApp guide new users to complete their profile, make their first transaction, and build repeat habits.
Workflow Blueprint:
Discover how top-performing growth, retention, and lifecycle leaders drive bottom-line revenue with CapEngage.
Replaced slow email-only reminders with automated WhatsApp interactive product carousels, size selection, and 1-click checkout links within 15 minutes of cart abandonment, recovering ₹1.8 Cr in lost revenue.
Captured category dwell times exceeding 45 seconds to trigger hyper-personalized WhatsApp product recommendations and restock notifications when buyer purchase intent was at its peak.
Event-triggered WhatsApp and SMS renewal alerts with pre-filled payment links replaced manual outbound calling operations, generating ₹42 Cr in attributed renewal premium.
Integrated tier-1 multi-carrier routing with automated failover across WhatsApp, RCS, and SMS backed by deliverability shielding for mission-critical payment authentications.
Frequency-capped mobile push notifications and WhatsApp alerts timed to user workout habits reduced booking cancellations without inducing notification fatigue.
Conversational WhatsApp AI agents engaged inbound sellers within 15 seconds, verified vehicle condition details, and scheduled doorstep inspection slots directly into field ops calendars.
Discover how top-performing lifecycle leaders scale engagement, reduce churn, and boost repeat revenue.
“CapEngage transformed our omnichannel strategy. Moving from static rule-based journeys to AI-assisted decisioning drove a 13X ROI on WhatsApp.”
Priya Sharma
Head of CRM & Retention · Crocs India
“The unified CDP and sub-second WhatsApp API allowed us to automate policy renewals with 83% faster turnaround and ₹42 Cr in attributed revenue.”
Rajesh Verma
VP Digital Business · Bajaj General Insurance
“We replaced 4 disconnected engagement tools with CapEngage. The AI send-time optimization alone boosted our open and conversion rates by 38%.”
Ananya Sengupta
Chief Growth Officer · Nykaa
“The goal-driven AI agents helped us recover abandoned carts automatically without spamming users. Our customer LTV increased substantially.”
Marcus Webb
VP Lifecycle Marketing · Backcountry
“CapEngage gives us enterprise-grade guardrails and full audit logs while automating millions of personalized messages daily across WhatsApp and Push.”
Vikram Malhotra
Head of Engineering · Razorpay
“The intent scoring and automated journey triggers surfaced high-intent buyers we previously lost to drop-offs. Remarkable platform reliability.”
Sneha Kulkarni
Head of Digital Marketing · Mamaearth
Connect CapEngage to your e-commerce store, data warehouse, CRM, and cloud infrastructure in minutes.
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Cloud & InfraCan't find what you need? Our enterprise solutions team is ready to help.
Join 500+ forward-thinking growth and CRM leaders using CapEngage to automate customer journeys, improve retention, and lower MarTech TCO.
