Connecting Real-Time Customer Signals...
Real-Time CDP · Predictive Decisioning · 6 Native Channels
Loading Intelligent Customer Journeys...
Real-Time CDP · Predictive Decisioning · 6 Native Channels
Speak directly with our AI solutions architects or request a customized platform demonstration tailored to your ICP, industry, and tech stack.
CapEngage is an all-in-one customer engagement platform that reaches every customer on their preferred channel — WhatsApp, Email, SMS, Push, and more — at exactly the right moment, powered by AI that works automatically.
Evaluates next-best-action, predicts optimal send time, and personalizes copy.
Trusted by 500+ leading brands across e-commerce, fintech, healthcare, retail, and more
View all clients
Most businesses are still relying on disconnected tools, generic mass messaging, and slow manual processes — and losing revenue every day because of it. Here's what that costs you:
Your team is managing 4–6 separate tools — one for email, one for WhatsApp, one for SMS, another for analytics — with no single view of what each customer has done or needs.
Operational Cost
Multiple subscriptions, high maintenance costs, and your team wasting time stitching data together instead of driving results.
One unified platform combining customer data, journey automation, AI agents, and 6-channel message delivery — all in a single dashboard.
Marketing teams spend days manually building audience lists, writing multiple message variants, and configuring complex automation rules that become outdated almost immediately.
Operational Cost
Missed opportunities, slow reaction to market changes, and revenue lost to competitors who act faster.
AI automatically identifies the right audience, selects the best channel, writes personalized messages, and triggers campaigns — in minutes, not days.
Sending the same promotional broadcast to your entire customer list leads to low open rates, unsubscribes, and customers who feel spammed rather than valued.
Operational Cost
Declining engagement, rising opt-outs, and revenue left on the table because the right offer never reached the right person.
Every message is personalized — tailored to each customer's behavior, preferences, and history — automatically, at scale.
By the time your system detects a dropped cart, a browsed product, or a new inbound inquiry — and sends a follow-up — hours may have passed and the customer has already moved on.
Operational Cost
Lost sales to competitors, wasted ad spend, and the permanent loss of a high-intent buyer who was ready to purchase.
CapEngage detects buying signals instantly and triggers a personalized WhatsApp or Push message within minutes — while the customer is still in the moment.
CapEngage replaces your fragmented tool stack with one unified platform — from knowing your customer, to acting on it, to measuring the results.
CapEngage automatically pulls together data from your website, app, WhatsApp, email, and CRM into a single, up-to-date customer profile — so every message is informed by real behavior, not guesswork.
Our AI continuously learns which customers are ready to buy, who is at risk of leaving, and what message will drive a response — then takes the right action automatically, 24/7, without manual effort.
As an Official WhatsApp Business Partner, CapEngage delivers messages on the channel each customer actually uses — whether that's WhatsApp, Email, SMS, Push notifications, or in-app messages.
Stop guessing what's working. CapEngage connects every campaign directly to business outcomes — recovered revenue, repeat purchases, customer lifetime value — so you can prove ROI and optimize spend.
No fragmented tools. One continuous operating loop where customer data, predictive AI, and omnichannel execution work in harmony.
Web browsing, mobile app actions, cart drop-offs, and in-store purchases are captured in sub-seconds with zero data lag.
From recovering abandoned carts to qualifying leads 24/7, these are real automation workflows used by 500+ brands today — ready to deploy in minutes.
Recover abandoned carts with personalized WhatsApp messages showing the exact items left behind, size guides, and a 1-click checkout link.
Workflow Blueprint:
Engage website and WhatsApp inquiries within 15 seconds. AI assistants answer questions, verify budget and timeline, and book meetings on your sales rep's calendar.
Workflow Blueprint:
Detect when a customer stops logging in or using your product. Automatically send tailored tips, check-in messages, or special renewal incentives.
Workflow Blueprint:
Automated WhatsApp and SMS renewal alerts with pre-filled payment links allow customers to renew policies or subscriptions in a single tap.
Workflow Blueprint:
When visitors spend time browsing a product category, send them personalized WhatsApp product suggestions, price-drop alerts, or restock notices.
Workflow Blueprint:
Help new users complete their account setup and make their first purchase with timely, helpful tips across app push, website banners, and WhatsApp.
Workflow Blueprint:
Select a commercial objective to see how CapEngage connects triggers, context, AI decisions, and channels into measurable revenue.
Shoppers abandon high-intent carts; slow batch emails arrive after interest has evaporated.
Webhook trigger within 10ms of checkout stall
Customer cart value, sizing questions, preferred channel (WhatsApp), past VIP tier
Predicts high purchase propensity (0.92); selects 1-click WhatsApp interactive carousel with dynamic express shipping waiver
Official WhatsApp Business API with catalog checkout
Autonomous conversion agent answers sizing & payment questions 24/7; auto-syncs with Shopify/WooCommerce
Recovered checkout revenue within 8 minutes of abandonment
See how leading businesses across India and beyond use CapEngage to recover lost revenue, retain customers, and grow faster.
Replaced slow email-only reminders with automated WhatsApp interactive product carousels, size selection, and 1-click checkout links within 15 minutes of cart abandonment, recovering ₹1.8 Cr in lost revenue.
Captured category dwell times exceeding 45 seconds to trigger hyper-personalized WhatsApp product recommendations and restock notifications when buyer purchase intent was at its peak.
Event-triggered WhatsApp and SMS renewal alerts with pre-filled payment links replaced manual outbound calling operations, generating ₹42 Cr in attributed renewal premium.
Integrated tier-1 multi-carrier routing with automated failover across WhatsApp, RCS, and SMS backed by deliverability shielding for mission-critical payment authentications.
Frequency-capped mobile push notifications and WhatsApp alerts timed to user workout habits reduced booking cancellations without inducing notification fatigue.
Conversational WhatsApp AI agents engaged inbound sellers within 15 seconds, verified vehicle condition details, and scheduled doorstep inspection slots directly into field ops calendars.
These are verified outcomes from real brands using CapEngage — not theoretical projections.
34%
Across cart recovery, browse retargeting, and automated customer journey campaigns
12x
Return on messaging spend measured directly through purchases — not just clicks
15s
AI agents respond to new inquiries in seconds, qualify leads, and book meetings — 24/7
60%
Customers replace 4–6 separate tools with CapEngage and pay significantly less overall
Thousands of businesses have switched to CapEngage from disconnected legacy tools — and immediately seen faster campaigns, lower costs, and better results.
Decisioning & Journey Automation
AI IntelligenceConversational Channels & WhatsApp
Speed & ConversionReal-Time Customer Data & CDP
Integration & OpsEvent-to-Action Response Speed
Speed & ConversionSales & RevOps Automation
Integration & OpsCommercial Pricing & TCO
Cost & TCOManual rule-based if/else workflow trees and static canvas builders requiring constant manual maintenance
Relies on 3rd-party messaging aggregators with slow 1-way notification blasts and no native catalog commerce
Requires purchasing an external standalone CDP or maintaining complex reverse-ETL sync pipelines with multi-hour data lag
Batch sync queues and delayed webhook pipelines that fire hours after the customer has already left or bought elsewhere
Siloed marketing-only push notification tools with zero sales workflow automation or real-time rep calendar routing
Prohibitive custom contracts with steep monthly active user (MAU) overage penalties and separate add-on channel fees
Disclaimer: All third-party product names, logos, and brands are property of their respective owners. Platform comparisons are based on publicly available documentation as of August 2026. Specific capabilities, integrations, and pricing vary by plan and configuration.
CapEngage connects out-of-the-box with Shopify, Salesforce, HubSpot, WhatsApp, Google, and 50+ other platforms — no heavy engineering required.
AWS Cloud
Cloud & InfraMeta WhatsApp
MessagingGoogle BigQuery
Data WarehouseTwilio Telecom
Telecom APIMixpanel CDP
Product AnalyticsMicrosoft Azure
Enterprise CloudKaleyra Telecom
SMS & VoiceMeta Facebook
Social & AdsGoogle Cloud
AI & AnalyticsGoogle Cloud
AI & AnalyticsMeta Facebook
Social & AdsKaleyra Telecom
SMS & VoiceMicrosoft Azure
Enterprise CloudMixpanel CDP
Product AnalyticsTwilio Telecom
Telecom APIGoogle BigQuery
Data WarehouseMeta WhatsApp
MessagingAWS Cloud
Cloud & InfraCapEngage is built to the highest security, compliance, and reliability standards — so your customer data is always protected and your messages always get delivered.
CapEngage is an Official Meta WhatsApp Business Solution Provider — meaning direct, reliable WhatsApp access with no middlemen, verified business branding, and interactive catalog checkout built in.
CapEngage is aligned with internationally recognized SOC 2 Type II security controls — with continuous monitoring, strict access controls, and regular independent audits.
We follow the global ISO 27001 standard for information security management — covering data storage, access, encryption, and vulnerability management across all systems.
Fully compliant with India's DPDP Act 2023 and GDPR. Customer consent is recorded automatically, data is stored in your preferred region, and deletion requests are handled instantly.
Your campaigns never stop. CapEngage runs on a high-availability infrastructure with failover across multiple regions, backed by a contractual 99.9% uptime guarantee.
Healthcare and diagnostic brands can use CapEngage with HIPAA-ready architecture, ensuring all patient communication and health data is handled with the utmost security and compliance.
Marketing heads, CRM leads, and business owners share how CapEngage helped them grow revenue, retain customers, and save time.
“CapEngage transformed our omnichannel strategy. Moving from static rule-based journeys to AI-assisted decisioning drove a 13X ROI on WhatsApp.”
Priya Sharma
Head of CRM & Retention · Crocs India
“The unified CDP and sub-second WhatsApp API allowed us to automate policy renewals with 83% faster turnaround and ₹42 Cr in attributed revenue.”
Rajesh Verma
VP Digital Business · Bajaj General Insurance
“We replaced 4 disconnected engagement tools with CapEngage. The AI send-time optimization alone boosted our open and conversion rates by 38%.”
Ananya Sengupta
Chief Growth Officer · Nykaa
“The goal-driven AI agents helped us recover abandoned carts automatically without spamming users. Our customer LTV increased substantially.”
Marcus Webb
VP Lifecycle Marketing · Backcountry
“CapEngage gives us enterprise-grade guardrails and full audit logs while automating millions of personalized messages daily across WhatsApp and Push.”
Vikram Malhotra
Head of Engineering · Razorpay
“The intent scoring and automated journey triggers surfaced high-intent buyers we previously lost to drop-offs. Remarkable platform reliability.”
Sneha Kulkarni
Head of Digital Marketing · Mamaearth
Can't find what you need? Our enterprise solutions team is ready to help.
Start a free trial, book a live demo, or speak to our team about your specific challenges. No long commitments. No heavy setup. Just results.
“CapEngage cut our WhatsApp cart abandonment response time from 3 hours to under 15 seconds. Recovers 34% of dropped checkouts effortlessly.”
“The direct Meta BSP route eliminated all our message delay bottlenecks during Diwali sale traffic. Best lifecycle decision we made this year.”
“Replaced a bloated $60,000/yr Salesforce Marketing Cloud contract with CapEngage in under 12 days. 100% data parity and much faster AI execution.”
