AI Output Disclaimer

1. Important Notice

CapEngage's AI-powered features generate content, recommendations, and insights using artificial intelligence and machine learning technologies. This disclaimer outlines important limitations and your responsibilities when using these features.

By using AI features on our platform, you acknowledge that you understand and accept these limitations.

2. AI Output Limitations

2.1 Accuracy and Reliability

AI-generated content may:

• Contain factual errors, inaccuracies, or outdated information
• Generate content that is contextually inappropriate
• Produce inconsistent outputs for similar inputs
• Miss important nuances or context
• Hallucinate or generate fabricated information

2.2 Not Professional Advice

AI outputs do NOT constitute professional advice in:

• Legal matters
• Medical or health decisions
• Financial or investment advice
• Tax or accounting matters
• Technical consulting

Always consult qualified professionals for advice in these areas.

2.3 Bias and Fairness

Despite our efforts to mitigate bias, AI outputs may reflect biases present in training data. AI systems may not treat all individuals or groups equally.

3. User Responsibilities

3.1 Review and Verification

You MUST:

• Review all AI-generated content before use
• Verify factual accuracy of AI outputs
• Edit and refine AI-generated content as needed
• Ensure content is appropriate for your intended use
• Maintain human oversight for critical communications

3.2 Accountability

You are solely responsible for:

• All content sent through our platform, including AI-generated content
• Decisions made based on AI recommendations
• Compliance with laws and regulations
• Consequences of using AI outputs without proper review

3.3 Disclosure

When appropriate, you should disclose to recipients that content was AI-generated or AI-assisted, especially in customer communications.

4. Specific AI Features

4.1 AI Agents

AI customer service agents may:

• Misunderstand customer queries or context
• Provide incorrect information about products or services
• Fail to recognize when human intervention is needed
• Generate inappropriate responses in edge cases

4.2 Content Generation

AI-generated messages and content may:

• Contain grammatical errors or awkward phrasing
• Lack brand voice or tone consistency
• Include irrelevant or off-topic content
• Violate style guidelines or brand standards

4.3 Analytics and Insights

AI-generated analytics and insights are based on available data and may not account for all relevant factors or context. They should inform but not replace human judgment.

5. No Warranty

CapEngage provides AI features "as is" without warranties of any kind regarding:

• Accuracy, completeness, or reliability of AI outputs
• Fitness for any particular purpose
• Non-infringement of third-party rights
• Error-free operation or uninterrupted availability

We do not guarantee that AI features will meet your requirements or produce specific results.

6. Liability Limitation

To the maximum extent permitted by law, CapEngage shall not be liable for:

• Any damages resulting from use of AI-generated content
• Decisions made based on AI recommendations
• Business losses from AI errors or inaccuracies
• Reputational damage from AI-generated content

Your use of AI features is at your sole risk.

7. Feedback and Improvement

We continuously work to improve our AI systems. Please report issues, errors, or inappropriate AI outputs to help us improve. Send feedback to ai-feedback@capengage.com.