Business Continuity & Disaster Recovery Policy

1. Policy Overview

CapEngage maintains comprehensive business continuity and disaster recovery (BCDR) plans to ensure service availability and rapid recovery from disruptions. This policy outlines our approach to maintaining operational resilience.

Our BCDR program is designed to protect critical services, minimize downtime, and ensure business continuity during and after disruptive events.

2. Disaster Recovery Objectives

2.1 Recovery Time Objective (RTO)

2.2 Recovery Point Objective (RPO)

3. Backup Strategy

3.1 Backup Schedule

• Daily Backups: Full backups of critical data every 24 hours
• Incremental Backups: Every 6 hours for transactional data
• Weekly Full Backups: Complete system snapshots weekly
• Real-time Replication: For critical database systems

3.2 Backup Storage

• Geographically distributed backup locations
• Encrypted backup storage at rest and in transit
• Separate cloud regions for disaster recovery
• Offline backup storage for ransomware protection

3.3 Backup Retention

Daily backups retained for 30 days, weekly backups for 12 weeks, monthly backups for 12 months (Professional) or 36 months (Enterprise).

4. High Availability Architecture

• Multi-AZ deployment across availability zones
• Load balancing with automatic failover
• Database clustering with automatic failover
• Redundant network infrastructure
• Global CDN for content delivery

5. Disaster Scenarios

5.1 Natural Disasters

Geographic distribution of infrastructure ensures that natural disasters in one region do not impact overall service availability.

5.2 Cybersecurity Incidents

Incident response procedures include isolation of affected systems, restoration from clean backups, and enhanced security measures.

5.3 System Failures

Automated monitoring and failover systems detect and respond to system failures without manual intervention.

6. Testing and Maintenance

• Annual full disaster recovery test
• Quarterly tabletop exercises
• Monthly backup verification tests
• Regular failover testing for critical systems
• BCDR plan review and updates annually

7. Communication During Disruptions

In the event of a service disruption:

• Status page updates at status.capengage.com
• Email notifications to affected customers
• Regular updates on recovery progress
• Post-incident summary and lessons learned